Voice mail and related voice response technologies are some of the most powerful yet often misused tools in today’s business world. The technology has become widely available at low cost – but experienced know-how is never included in the cardboard box! Fallon Communications applies decades of expertise as we put these automated voice services to work for our clients, delighting callers with rapid, efficient telephone services at those same low do-it-yourself costs.

Our automated voice services can be configured for anything from voice mail messaging for one, up to any number of users working as a small local work team or a global workforce. Optionally, we can provide powerful call routing services, voice form completion, surveys, data entry, or fax-on-demand. And its easy to add our premium call center agent services if needed.

Talk to one of our consultants about your needs – we’ll design an automated voice solution that works for you.

Automated Attendant/ FleXsys

For those companies who prefer an automated virtual receptionist, Fallon Communications offers this and more! How many telephone numbers do your customers have to reach your sales or service personnel? How many of your employees give their personal wireless phone numbers to your clients? You can regain control of customer contacts and publish one telephone number for your customers to reach any member of your staff at their desk or by wireless phone, pager, or at their residence, while concealing those other telephone numbers! All of this with no equipment to purchase or maintain!

Unified Messaging and Workgroup Voice Mail

A great way to stay in touch with your work force. Send messages to all or selected voice mailboxes, or forward messages from one box to another.

Voice Mail and Fax Mail

Have one phone number to use for both voice mail and faxes. Only one number to give out, only one number to remember!

Audio Menu Scripting (Audiotext)

Your callers have a choice! With our voice mail ‘tree’, they can be easily directed to the person or department that they need.

Interactive Q & A Voice Forms

The voice mail box asks the question you specify, and your caller responds. When you listen to their recorded responses, you only hear the information they’ve provided.

Marketing Response Data Acquisition (TeleSample)

We can provide you with detailed reports on calls that come in from your toll-free numbers: how many, what times, even where the calls came from, to name a few!

Interactive Voice Response (IVR) Access to Databases

When your caller provides a confidential account or PIN number, they are able to access their account information, all on an automated system.

Live Service Integration

By combining voice and live services, Fallon Communications can provide both a cost-effective and flexible call-handling option. Your routine calls proceed through the voice mail options, whereas as a caller with a more complex need may choose ‘O’ for Operator and be directed to our experienced telephone secretaries.