Nothing makes a more durable impression about an organization than the way it answers its telephone calls. Have your ever made a telephone call and been impressed with the way your call was handled? Fallon Communications specializes in delivering friendly, professional telephone services. We provide the courteous voice to take the vital information you need any time your personnel are not available to take important calls. We will handle all of your messaging needs, from the simplest to the most complex and provide valuable advice on how to solve problems and concerns that affect you now. Our consultants are ready to customize our services to meet your needs.

24/7 Live Services

Our trained staff is available to take your calls 24 hours a day, 7 days a week. You receive the same excellent service, day or night.

Business Days Only

For our clients who need calls answered during business hours, we provide the ‘front office’ impression that your callers deserve.

Night and Weekend Service

Many businesses are fully staffed during the day, but need call coverage after hours. Fallon Communications not only takes your call, but relays it immediately or on the next business day, according to your instructions.

Overflow/Alternate Answering

When incoming calls exceed the number of people available to answer them during business hours, your options are limited. You can increase your staffing (and office space, telephone capacity and fixed assets), make callers wait even longer to talk to someone, or you can explore outsourcing. Those extra calls will be professionally answered when you use Fallon Communications for alternate answering – at a fraction of the cost of increased staffing or frustrated callers!

New Business Solutions

New businesses have special needs. Let Fallon Communications design a ‘new business package’ for you with the pricing, flexibility and attention to detail that are important to new businesses. We understand how important each on of your calls is. Our live, friendly answer will help your business grow!

On-Call Rotation and Escalation

We will contact your on-call staff person according to your instructions and escalate calls as needed. If on-call duties rotate among you staff, no problem! We will keep your rotation schedule. We’ll even contact you when it’s time to update the schedule.

Emergency Dispatch

Providing customers with assistance in emergencies is a priority for many businesses. We will determine the nature of the emergency and act promptly to contact you with all the vital information.

Message Delivery Options

Fallon Communications provides more message delivery options than anyone else, including Fax, E-Mail, Voice Mail and 2-way and Alpha Pagers. You’re never out of touch when we deliver your message to your Digital Wireless Phone (including Nextel ), your PDA (Palm, Handspring, or Pocket PC), or a Wireless E-Mail Device (including RIM).