Quality customer service is a key factor in the competitive edge of many of our clients. Either as the first line of customer contact or as the after-hours component of your customer service strategy, Fallon Communications will provide professional hospitality and assistance to your customers to satisfy their needs. Let us be a valuable part of your competitive plan for serving your customers.

Help Desk (First and Second Level)

Fallon Communications provides the level of support you need. We’ll either take a message or we’ll provide a higher level of customer service, whichever fits your requirements.

Field Engineering Support

Let us stay in touch with your field engineers. We’ll relay calls to them, inform them of schedule changes and be the important link to their customers.

Customer Satisfaction Surveys

We’ll take a list composed from your message data or use any list provided by your company and survey your customers. We’ll provide you with valuable information on the satisfaction level of your customer base.

Service Call Follow-Ups

How pleased are your customers with your service calls? Let us call them and find out! We’ll let you know what your customers are happy about and where they see room for improvement.

Return Authorizations and RMA Issuance and Tracking

Returns go smoothly when authorizations and RMAs are handled by our well-trained staff.

Product Recall Information and Handling

Let Fallon communications answer the toll-free number listed with product recall information. We’ll answer questions and provide specified information to your callers concerning the recall.

Software Key Issuance and Registration

Key numbers are issued and recorded with accuracy.

Trouble Ticket Issuance

We’ll keep track of trouble ticket calls and give the caller a ticket number in accordance with your procedures.

Work Order Creation

A call for service will be handled in an orderly manner when a standard work order is issued and recorded.

Appointment Scheduling

Let Fallon Communications schedule your appointments on your company’s appointment scheduling software using Internet technology.