For Sales & Marketing Professionals

We’ll work closely with you to help you respond to inquiries more quickly, assign and track leads, fulfill information to callers and help your sales force follow up. Distributed sales forces are our specialty: dealers, franchisees, agents or territory reps – we can make your sales force more productive at a lower overall cost.

Direct Response

We'll capture the lead when your prospect calls, before they contact your competitor.

When businesses are involved in direct marketing or advertising campaigns, they turn to Fallon Communications for services that capture, pre-qualify and distribute sales leads. We obtain the caller data to respond to requests for prices or to fulfill literature, sample or demonstration requests. Some clients have us provide valuable tracking data as we connect their callers directly to the appropriate sales person or location.

Information Requests

We’ll take calls for information and get the address and phone number for you to follow up. Or we’ll work with your fulfillment house to have requested information sent to the caller. Your choice!

Dealer Locator and Rotation

Companies are often confronted by a need for inquiring callers to be directed to a particular franchisee, sales office, dealer or sales representative based on caller location, sales territory or other criteria. Fallon Communications has extensive experience matching callers by any of these criteria and providing valuable logging and feedback data for clients about their callers. Our clients know who called, when and from where, and leverage that knowledge to refine their advertising and marketing plans. Now that’s accountability.

Sales Territory Assignment and Rotation

We can keep track of the territory that your sales representatives are assigned to and transfer those calls to them. If multiple sales reps are to receive these calls, we’ll set up a call rotation.

Inquiry Handling and Lead Qualification

Let Fallon Communications answer your sales calls and ask your callers specific questions that will qualify the leads. You’ll know whether the caller is a strong prospect and you’ll have all the pertinent information to help close the sale.

Brochure/Catalog Requests

We’ll take these calls and provide you with accurate names and addresses. Or take it one step further and let us interact directly with your fulfillment house.

Trade Journal and Periodical Subscriptions and Qualification

All requests for subscriptions are processed quickly and accurately. We provide you with precise data.

Integration With Your Choice of Fulfillment Providers

Fallon Communications answers the call, captures the pertinent information, and forwards it to the fulfillment company of your choice.

Instant Electronic Fulfillment Via Fax-On-Demand and E-Mail

Now your callers won’t have to wait to find out more about your business. We’ll take their call, get their fax number or e-mail address, and send your company information to them right away, while you have their full attention.

Sales Force Automation Integration

Is Sales Force Automation software a part of your organization? Use our call center call data to automatically create and update your records! Your sales force has the information readily available to pursue the lead and close the sale!

Recorded Third Party Verification (TPV) of Sales

We record calls to ensure accuracy. Orders are easily verified either on a routine basis, or as needed.

Event and Seminar Registration

Take the worry out of your event and seminar planning. Let Fallon Communications handle the registration tasks. And we provide all the registrant information to you or to the fulfillment house of your choice