New Business Solutions – New businesses have special needs. Let Fallon Communications design a ‘new business package’ for you with the pricing, flexibility and attention to detail that are important to new businesses. We understand how important each on of your calls is. Our live, friendly answer will help your business grow!

Virtual Receptionist Live – Today, many organizations are deploying their work teams in either home office arrangements, on-site in the offices of key clients or in traditional centralized office space. This makes it nearly impossible to reach everyone through a single company telephone number.

There are companies who do not need a full-time front office person, but they do need a receptionist to answer their calls in a friendly, polished manner. Let Fallon Communications be your receptionist. We will answer each call, transfer it to you or your employee on any telephone number – at your desk, in a home office, customer office, or even on the road. We’ll impress your callers with your professional ‘staff’!

Automated Attendant/ FleXsys - For those companies who prefer an automated virtual receptionist, Fallon Communications offers this and more! How many telephone numbers do your customers have to reach your sales or service personnel? How many of your employees give their personal wireless phone numbers to your clients? You can regain control of customer contacts and publish one telephone number for your customers to reach any member of your staff at their desk or by wireless phone, pager, or at their residence, while concealing those other telephone numbers! All of this with no equipment to purchase or maintain!

Direct Response – When businesses are involved in direct marketing or advertising campaigns, they turn to Fallon Communications fro services that capture, pre-qualify and distribute sales leads. We obtain the caller data to fulfill literature, sample or demonstration requests. Some clients have us provide valuable tracking data as we connect their callers directly to the appropriate sales person or location.

Sales Force Automation Integration – Is Sales Force Automation software a part of your organization? Use our call center call data to automatically create and update your records! Your sales force has the information readily available to pursue the lead and close the sale!

Bilingual – With our bilingual call center agents , we provide guaranteed staffing for English and Spanish. Your caller will receive the same level of care and customer service in either language. And you can place ads and distribute information in Spanish knowing that a Spanish-speaking caller will have their call handled accurately and professionally.

Corporate Compliance Hotlines

Ensure that you are following federal and state guidelines by setting up hotlines that comply with regulations:

• Corporate compliance hotline (Sarbanes-Oxley)
• Sexual harassment/Hostile work environment
• Whistle blowers
• Unfair labor practices
• Unsafe working conditions
• HIPAA compliance
• Organized labor grievance report hotline