After Hours

More of our clients employ our services to support their existing customers than any other type of service. How well are your customers treated when you are not available to take the call? Our highly trained and personable professionals take care of hundreds of businesses, large and small, delivering extremely high levels of customer care at any hour of the day.

Night and Weekend Service

Many businesses are fully staffed during the day, but need call coverage after hours. Fallon Communications not only takes your call, but relays it immediately or on the next business day, according to your instructions.

New Business Solutions

New businesses have special needs. Let Fallon Communications design a ‘new business package’ for you with the pricing, flexibility and attention to detail that are important to new businesses. We understand how important each on of your calls is. Our live, friendly answer will help your business grow!

On-Call Rotation and Escalation

We will contact your on-call staff person according to your instructions and escalate calls as needed. If on-call duties rotate among you staff, no problem! We will keep your rotation schedule. We’ll even contact you when it’s time to update the schedule.

Emergency Dispatch

Providing customers with assistance in emergencies is a priority for many businesses. We will determine the nature of the emergency and act promptly to contact you with all the vital information.

Message Delivery Options

Fallon Communications provides more message delivery options than anyone else, including SMS messaging (text messages) to your mobile phone or smart phone.  We also support sending messages via E-mail, fax, voice mail and alpha pager.  You're never out of touch!